Customer ordering, payment, delivery & returns
This service is for approved Ayrshire Drinks trade customers. Orders and card-payment features remain subject to account eligibility and final confirmation by Ayrshire Drinks.
Orders and availability
Submitting an order creates a request for Ayrshire Drinks to supply the listed goods. Products, quantities, prices and delivery remain subject to stock availability, customer-specific terms and confirmation by our team.
Delivery
Delivery is provided by Ayrshire Drinks within our agreed delivery area and on the schedule agreed with the customer. Any estimated delivery information is not a guaranteed time. Please contact us promptly if an order is urgent or its delivery requirements have changed.
Changing or cancelling an order
Please contact Ayrshire Drinks as soon as possible if an order needs to be amended or cancelled. We will try to make the change where the order has not yet been picked, dispatched or otherwise processed. Cancellation may not be possible after that point.
Returns, shortages and damaged goods
Please check deliveries when received and report damaged, incorrect or missing goods promptly, normally within 24 hours. Returns must be agreed with Ayrshire Drinks in advance. Goods should be unopened, in saleable condition and within their original packaging unless they are faulty or were supplied incorrectly. Nothing here limits any rights that cannot legally be excluded.
Card payments
Card payment is available only for customer accounts enabled by Ayrshire Drinks. Payments are processed securely by Viva.com. Ayrshire Drinks does not receive or store full card details. A payment is treated as complete only after it has been confirmed by Viva.com and matched to the relevant invoice or invoices. It may take a short time for payment status to appear in the portal.
Customer service
Email craig@ayrshiredrinks.com or call 07528 474013 for help with an order, delivery, return or payment.